privacy policy

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Privacy Policy– Saphar Travels

Effective Date: [September 01, 2025]

At Saphar Travels, we are committed to safeguarding the privacy and personal data of our customers. This Privacy Policy outlines the manner in which we collect, use, disclose, and protect your information in accordance with applicable data protection laws.

Information We Collect

a) Personal Identification Information

We may collect personally identifiable information (“Personal Information”) from users through various interactions with SAPHAR TRAVELS, including but not limited to: visiting our website, making a booking, completing forms, subscribing to newsletters, or engaging with our services. This information may include, without limitation:

  • Full name
  • Email address
  • Mailing address
  • Contact number
  • Payment information (e.g., bank account, UPI, or payment gateway details)
  • Passport, visa, or travel document information (for international bookings)
  • Travel preferences, special meal requests, and accommodation requirements

Note: All personal information collected is voluntary, but failure to provide required details may prevent us from processing your booking or delivering our services.

b) Non-Personal Identification Information

We may also collect non-personally identifiable information (“Non-Personal Information”) to improve website functionality, enhance user experience, and for analytics purposes. This may include:

  • Browser type and version
  • Operating system and device type
  • IP address and geolocation data
  • Internet service provider
  • Pages visited, duration of visit, and website usage patterns
  • Clickstream and referral data

c) Additional Information Collected Automatically

  • Cookies, tracking pixels, and similar technologies may be used to collect information about user behavior, preferences, and interactions on our website.
  • Analytics tools may track performance metrics to optimize website functionality and marketing effectiveness.

SAPHAR TRAVELS may use the collected information for the following purposes:

  1. To Enhance Customer Service:
    • Your information allows us to respond efficiently to support requests, inquiries, or issues related to bookings, travel arrangements, or other services.
    • It helps us maintain accurate records of guest preferences, requirements, and history.
  2. To Personalize User Experience:
    • We may analyze information in aggregate to understand user interactions with our website and services.
    • This enables us to improve website functionality, content, and service offerings.
  3. To Process Transactions:
    • Information provided during bookings, purchases, or payments will be used solely to fulfill your order or booking.
    • Personal information may be disclosed to third-party service providers (e.g., airlines, hotels, transport operators, payment gateways) only as necessary to complete the transaction.
  4. To Communicate with Guests:
    • We may use your contact information to send transactional communications, such as booking confirmations, itinerary updates, reminders, and responses to inquiries.
    • We may also send promotional or marketing communications regarding our services, tours, offers, and newsletters.
    • Guests can opt-out of marketing communications at any time by following the unsubscribe instructions included in the emails or by contacting SAPHAR TRAVELS directly.
  5. For Legal, Regulatory, and Operational Purposes:
    • Information may be used to comply with legal or regulatory obligations, resolve disputes, enforce agreements, prevent fraud, or protect the safety, rights, or property of SAPHAR TRAVELS, its guests, or third parties.
  • SAPHAR TRAVELS implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Security measures include, but are not limited to:
    • Secure servers with restricted access
    • Encryption protocols for sensitive data, including payment information
    • Access controls to ensure only authorized personnel can access personal information
    • Regular monitoring and security audits to detect and prevent potential vulnerabilities
  • Limitation of Liability: While we take all reasonable steps to protect your data, no system is completely secure, and SAPHAR TRAVELS cannot guarantee absolute security of information transmitted via the internet or stored electronically.
  • Guests are responsible for maintaining the confidentiality of their account credentials, login information, and passwords.
  • No Sale of Personal Data: SAPHAR TRAVELS does not sell, trade, or rent your personal information to third parties.
  • Aggregate or Non-Personal Data: We may share aggregated, anonymized, or non-identifiable information with business partners, affiliates, or advertisers for analytics, marketing, or operational purposes.
  • Limited Disclosure of Personal Information: Personal information may be shared only in the following circumstances:
    • Service Providers: To trusted third-party service providers (e.g., airlines, hotels, transport operators, payment gateways, IT services) who assist us in delivering our services. These providers are contractually obligated to maintain confidentiality and use the information solely for the purposes for which it was shared.
    • Legal Compliance: To comply with applicable laws, court orders, regulations, or governmental requests.
    • Protection of Rights & Safety: To enforce SAPHAR TRAVELS’ Terms & Conditions, protect the company’s rights, property, or safety, or safeguard the safety of guests, staff, or third parties.
  • Guest Responsibility: Guests acknowledge and consent that sharing information with third-party service providers is necessary for booking, travel, and operational purposes, and SAPHAR TRAVELS is not liable for acts or omissions by these providers.
  • SAPHAR TRAVELS uses cookies, web beacons, pixels, and similar tracking technologies to enhance website functionality, analyze user behavior, monitor website performance, and improve services.
  • These technologies may also be used for personalized content, targeted marketing, and analytics.
  • User Control: Guests can manage or disable cookies through their browser or device settings. Please note that disabling cookies may limit certain features or functionality of the website.
  • Third-Party Cookies: Some cookies may be set by trusted third-party service providers (e.g., analytics, advertising partners). SAPHAR TRAVELS is not responsible for the privacy practices of third parties.
  • SAPHAR TRAVELS retains personal data only for as long as necessary to:
    • Fulfill the purposes for which it was collected (e.g., booking, travel arrangements, customer support).
    • Comply with legal, regulatory, or tax obligations.
    • Enforce agreements, Terms & Conditions, or protect the company’s rights and interests.
  • Once personal data is no longer required for the above purposes, it will be securely deleted or anonymized.
  • Guests acknowledge and consent that some data may be retained in backup archives or logs for operational continuity, auditing, or dispute resolution.
  • SAPHAR TRAVELS’ website may contain links to external websites operated by third parties.
  • We do not control, endorse, or take responsibility for the content, services, privacy practices, or terms of these external websites.
  • Users are strongly encouraged to review the privacy policies and terms of use of any third-party websites before submitting any personal information.
  • SAPHAR TRAVELS shall not be liable for any losses, damages, or claims arising from the use of third-party websites, including unauthorized access, data breaches, or misuse of personal information.
  • SAPHAR TRAVELS may send promotional communications, offers, newsletters, or marketing materials only to users who have provided consent.
  • Guests can opt-out of marketing communications at any time by:
    • Following the unsubscribe instructions in marketing emails, or
    • Contacting SAPHAR TRAVELS directly via email or phone.
  • Opting out will not affect transactional communications related to bookings, itineraries, or other essential services.
  • Guests acknowledge that continued consent is required for receiving marketing communications, and the company is not responsible if promotional content is missed after opting out.
  • While SAPHAR TRAVELS takes all reasonable steps to protect personal data and ensure secure website operations, no system is completely secure.
  • SAPHAR TRAVELS shall not be liable for:
    • Unauthorized access to, or use of, personal information due to factors beyond its control.
    • Technical failures, hacking, data breaches, or other security vulnerabilities of the internet.
    • Loss, misuse, or alteration of information transmitted or stored online.
  • Guests acknowledge that they use the website and services at their own risk, and SAPHAR TRAVELS cannot guarantee absolute security of transmitted data.
  • SAPHAR TRAVELS reserves the right to update, amend, or modify this Privacy Policy at its sole discretion at any time.
  • All changes will be posted on this page along with the revised effective date.
  • Users are strongly encouraged to periodically review this Privacy Policy to stay informed about how their personal information is collected, used, and protected.
  • Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
  • By accessing, browsing, or using SAPHAR TRAVELS’ website and services, you acknowledge and agree that you have read, understood, and accepted the terms of this Privacy Policy.
  • Your continued use of the website or services after any updates or modifications to this Privacy Policy constitutes your acceptance of those changes.
  • If you do not agree with this Privacy Policy or any updates, you should discontinue use of the website and services immediately.
  • If you have any questions or concerns regarding this Privacy Policy, our data collection, processing, or handling practices, or if you wish to exercise your data protection rights, please contact us at:

SAPHAR TRAVELS
Email: contact@saphartravel.com

Redefining the art of

group exploration

Saphar Travels is more than just a company, we are the bridge to your global aspirations. From authentic Indian meals in Europe to hidden gems in Vietnam, every voyage is a testament to our commitment to quality, safety, and the unwavering trust you place in us.

  • FOUNDER VETTED
    Every route tested by us.
  • INTIMATE GROUPS
    Maximum 30 guests per tour.

Mumbai’s premier boutique travel agency specializing in slow-paced, luxury group tours across the India, and International Destinations.

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